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We try to ship all orders within 2 to 5 business days. During high volume periods, i.e. sales and holidays, order processing times may increase. If you have any questions about your order, please email us at davismontez@fluxex.us and we will be happy to help you.

To to add products, remove products, update your shipping address, or cancel your order please email davismontez@fluxex.us. Please note, once your order has been assigned tracking we are unable to make changes to your order.

Any order over $100 within the continental U.S. qualifies for free shipping. Unfortunately, we cannot offer free shipping internationally, or to Alaska, Hawaii, or U.S. territories.

We do our best to keep all of our products in stock. Once in a while, we need a day or two to catch up. Please email us at davismontez@fluxex.us with any questions and we would be happy to let you know when the item is expected back in stock.

THE FIRST BURN IS IMPORTANT

Always light your candle on a flat, fireproof surface and never leave it unattended. The first time you light your candle, let it burn until the melted pool of wax reaches the edge of the glass. This will help it perform optimally every time you light it.

BURN SMART

Always burn your candle on a flat, heat resistant surface away from drafts, and do not burn for more than 3-4 hours. Wait until the wax fully solidifies before relighting to preserve the fragrance.

TRIM YOUR WICKS

Keep the wick trimmed to 1/4″ for an ideal, clean burn, and keep wick trimmings out of the wax.

KNOW WHEN TO QUIT

When your candle gets down to 1/2″ of wax, it’s time to let it go.

If you have any questions about candle care or if your candle is not performing optimally please email davismontez@fluxex.us.

PROTECT YOUR SURFACES

Always place your Reed Diffuser on a stable surface. To protect your home from possible spillage please make sure your Reed Diffuser is placed on a coaster or other protected surface. 

SETTING UP YOUR REED DIFFUSER

Carefully remove the bottle plug, untie the reed stick bundle, and place reeds into the bottle. As the oil is absorbed by the reeds, fragrance will begin to diffuse. 

FLIP THE REEDS WEEKLY

Flip the reeds weekly or as desired to intensify fragrance diffusion. 

PLACE IN A HIGH TRAFFIC AREA

Place in your entry way or other high traffic area of your home. As people walk by the Reed Diffuser, the scent will trail behind them into other rooms in the home. 

WHAT TO EXPECT

Think about a Reed Diffuser as a bouquet of flowers. While it will provide scent around the area in which it was placed, it is not going to fill your entire home from corner to corner with fragrance. 

BE STRATEGIC

Pick up more than one and place them in several key locations in your home. Identify different scents for different rooms. Perhaps Canvas for the powder room, Sea Salt Grapefruit for the entry way, and Charcoal for the bedroom. Have fun with it! 

HOW LONG WILL MY REED DIFFUSER LAST?

Lasts 3-4 months depending on individual use. 

All of our skin products are scented and only use natural, plant based ingredients. Our candles are made of a soy wax blend and perfume grade fragrance oils for strong, long lasting fragrance. Our reed diffusers also have fragrance oils in them – that’s what allows them to transfer fragrance into your space.

Our bar soaps are lightly scented with essential oils so they work well with all skin types. Our goal is not to overpower your senses, but to provide a subtle aromatherapy experience as you bathe or shower. If it seems dull, try using it a little more! When you get through the dry, outer layer it’ll release more fragrance.

We focus on using natural, plant based ingredients. Our candles are made from a soy wax blend and perfume grade fragrance that is a proprietary blend. Our liquid soaps and lotions are both paraben and phthalate free. See a full list of the ingredients. If you have concerns about a specific ingredient please email davismontez@fluxex.us

All orders are subject to our approval. We reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience. Please email davismontez@fluxex.us if you have any questions regarding your order.

Please contact us at davismontez@fluxex.us for all wholesale related inquiries.

We love to step outside our brand and offer custom private label. Please email us at davismontez@fluxex.us for minimums and pricing. Please be as specific as possible when providing details.